Growth stalls when hiring lags and on-site teams get stretched. QOP Senior Living solves both. Our recruitment support finds and engages proven senior living operators for the roles your communities need. Beyond hiring, our outcome-based support owns defined workflows and delivers consistent results—not vague hours. One partner for staffing and operations, built to scale across occupancy, compliance, and daily tasks.
At QOP Senior Living, we deliver measurable operational outcomes tailored for the unique demands of assisted living and memory care. Communities leverage our expertise to offload recurring work from internal teams without the burden of hiring or managing additional staff. From coordinating complex resident schedules to ensuring meticulous care follow-ups and compliance tasks, our execution is predictable. With clear completion rules, payment is tied strictly to finished work, allowing your clinical and activities teams to focus entirely on resident well-being.
QUALITY OPERATIONS, QUALITY TALENT, REAL IMPACT,
QOP Senior Living’s outcome-based operations model ties billing to completed work verified under agreed rules. We start with a discovery call to identify the services that matter most and define what “done” looks like. Workflows are connected to your systems so tasks move smoothly between teams. For work that can’t be reliably standardized, we offer a monthly option with a dedicated full-time specialist.
Our most requested services
Prospect inquiry handling through tour/next-step booking or documented disposition
QOP Senior Living supports the front end of the move-in pipeline by managing new inquiries, scheduling tours, and maintaining structured lead follow-up. Work is considered complete when the next step is scheduled or the lead is clearly dispositioned with documented notes. The result is fewer missed inquiries, consistent follow-through, and a streamlined intake process—while all clinical decisions and exception approvals remain with onsite leadership.
Resident billing follow-up actions and dispute documentation without taking payments
We provide ongoing resident billing follow-up by handling statement delivery, reminder outreach, and dispute documentation in a consistent, trackable way. Work is complete when each outreach or documentation step is finished and logged with clear evidence. This improves visibility into aging and reduces business-office churn, while excluding all payment handling, bank access, and client-only decisions such as write-offs.
Maintenance requests via work orders, vendor scheduling, and closure tracking
At QOP Senior Living, we prevent lost maintenance requests by converting them into tracked work orders, coordinating vendor schedules, and maintaining documentation. Work is complete when orders are created, updated, scheduled, or closed with evidence—or escalated for approval. Onsite repairs, spend, and payments are out of scope.
Compliance documentation control and recurring reporting preparation with client-held sign-off
At QOP Senior Living, we organize and maintain compliance artifacts and recurring reports to keep them audit-ready and on schedule. Work is complete when each deliverable is prepared, stored with proper metadata, and evidence is captured—or exceptions flagged with clear notes. This service supports survey readiness and operational reporting while leaving legal advice, clinical decisions, and client attestations in your hands.
Non-clinical resident and family requests routed and answered with documented status
We manage resident and family communications to ensure every request is answered or routed with a clear status and next step. Work is complete when outcomes are documented, reducing missed messages and interruptions for onsite leaders. Clinical guidance, policy exceptions, and sensitive information are always escalated rather than handled directly.
Invoice capture with approval-ready status and documented exceptions (no payments)
We keep payables organized by converting invoices into approval-ready records with a clear audit trail. Work is complete when invoices are entered, coded, routed, or exceptions documented. Payment release, bank access, and spend approvals remain out of scope.
Custom work items built around your workflow
You tell us the workflow you want off your plate. We map it into clear work items, define inputs and “done,” set exception rules, then connect it to the right systems so delivery is consistent and auditable with QOP Senior Living.
Flexible tasks that do not fit our fixed outcome model
If a traditional model fits better, you can work with a dedicated full-time specialist through us. They focus on your workflows day-to-day, integrate into your tools where needed, and handle a wider mix of tasks that are hard to standardize into work items.
Frequently Asked Questions
QOP Senior Living runs clearly scoped operational services for senior living communities, where “done” is defined upfront. Every task is tracked and completed work is verified, so delivery is measured by actual outcomes—like resident scheduling, care follow-ups, or compliance actions—not hours, seats, or general activity.
QOP Senior Living begins with a discovery call, then prioritizes services that create the most operational load or business risk for your communities—only when they can be defined with clear completion rules. We take on services that can be scoped tightly enough to execute reliably.
At QOP Senior Living, intake depends on the service. Work can arrive via system integrations, automated triggers, scheduled batches, shared queues, or agreed handoffs with your team. Each service has a defined intake method to maintain a consistent workflow.
Work can happen in your systems, our systems, or a connected combination—whatever keeps delivery clear, auditable, and aligned across teams.
Every service is organized into outcome types with clear, written completion rules. Any required evidence—such as a confirmation, status update, record change, or log note—is specified before work begins.
Pricing is outcome-based. Each outcome type has a unit price linked to its completion rules. Most communities maintain a recurring service credit or minimum commitment, with usage drawn from completed outcomes. Overages follow the same unit pricing, and out-of-scope or blocked items are not counted as completed.
At QOP Senior Living, we align on scope and outcomes, confirm the intake method, and set up any tooling or integrations required. We then run a short ramp to validate that completion rules match real day-to-day work. After that, delivery runs in steady state using the same definitions and pricing.
Director of Operations
Real stories of growth
