Operational services for senior-living communities, scoped tightly enough that “done” has a real definition. Inquiry and tour follow-up. Move-in packet assembly. Resident billing and AR follow-up. Maintenance work-order routing. Compliance reporting. Family communications. You pay for completed outcomes, not seats or hours.
Move-insResident servicesBilling
expertise in
Senior Living
Building stronger, more connected teams
Senior-living operations that actually get finished
Senior-living communities lose hours every week to inquiry follow-ups that go cold, move-in packets that sit half-finished, billing disputes that drag on, and maintenance work orders with no clear owner. QOP Senior Living runs those exact workflows to a defined done. We pair it with recruiting when your community also needs on-site staff. One partner, billed by outcome.
Built to scale growth
Work measured by results
Hire better talent
Outcome based operations support
At QOP Senior Living, we deliver measurable operational outcomes tailored for the unique demands of assisted living and memory care. Communities leverage our expertise to offload recurring work from internal teams without the burden of hiring or managing additional staff. From coordinating complex resident schedules to ensuring meticulous care follow-ups and compliance tasks, our execution is predictable. With clear completion rules, payment is tied strictly to finished work, allowing your clinical and activities teams to focus entirely on resident well-being.
Move-ins. Resident services. Billing.
A model built around defined outcomes
QOP Senior Living’s outcome-based operations model ties billing to completed work verified under agreed rules. We start with a discovery call to identify the services that matter most and define what “done” looks like. Workflows are connected to your systems so tasks move smoothly between teams. For work that can’t be reliably standardized, we offer a monthly option with a dedicated full-time specialist.
How we help
Admissions Intake & Tour Scheduling
Prospect inquiry handling through tour/next-step booking or documented disposition
QOP Senior Living supports the front end of the move-in pipeline by managing new inquiries, scheduling tours, and maintaining structured lead follow-up. Work is considered complete when the next step is scheduled or the lead is clearly dispositioned with documented notes. The result is fewer missed inquiries, consistent follow-through, and a streamlined intake process—while all clinical decisions and exception approvals remain with onsite leadership.
Resident Billing & Accounts Receivable Follow-Up
Resident billing follow-up actions and dispute documentation without taking payments
We provide ongoing resident billing follow-up by handling statement delivery, reminder outreach, and dispute documentation in a consistent, trackable way. Work is complete when each outreach or documentation step is finished and logged with clear evidence. This improves visibility into aging and reduces business-office churn, while excluding all payment handling, bank access, and client-only decisions such as write-offs.
Maintenance Requests & Vendor Coordination
Maintenance requests via work orders, vendor scheduling, and closure tracking
At QOP Senior Living, we prevent lost maintenance requests by converting them into tracked work orders, coordinating vendor schedules, and maintaining documentation. Work is complete when orders are created, updated, scheduled, or closed with evidence—or escalated for approval. Onsite repairs, spend, and payments are out of scope.
Regulatory Reporting & Compliance Support
Compliance documentation control and recurring reporting preparation with client-held sign-off
At QOP Senior Living, we organize and maintain compliance artifacts and recurring reports to keep them audit-ready and on schedule. Work is complete when each deliverable is prepared, stored with proper metadata, and evidence is captured—or exceptions flagged with clear notes. This service supports survey readiness and operational reporting while leaving legal advice, clinical decisions, and client attestations in your hands.
Resident & Family Support Desk
Non-clinical resident and family requests routed and answered with documented status
We manage resident and family communications to ensure every request is answered or routed with a clear status and next step. Work is complete when outcomes are documented, reducing missed messages and interruptions for onsite leaders. Clinical guidance, policy exceptions, and sensitive information are always escalated rather than handled directly.
Accounts Payable Processing & Routing
Invoice capture with approval-ready status and documented exceptions (no payments)
We keep payables organized by converting invoices into approval-ready records with a clear audit trail. Work is complete when invoices are entered, coded, routed, or exceptions documented. Payment release, bank access, and spend approvals remain out of scope.
Tailored Service
Custom work items built around your workflow
You tell us the workflow you want off your plate. We map it into clear work items, define inputs and “done,” set exception rules, then connect it to the right systems so delivery is consistent and auditable with QOP Senior Living.
Dedicated Full-Time Specialist
Flexible tasks that do not fit our fixed outcome model
If a traditional model fits better, you can work with a dedicated full-time specialist through us. They focus on your workflows day-to-day, integrate into your tools where needed, and handle a wider mix of tasks that are hard to standardize into work items.
Frequently Asked Questions
Common questions
How do we decide what services to start with?
Discovery call first. We look at where your community team is bleeding time or carrying compliance or fill-rate risk, then pick the services where we can write a clean completion rule. If a service can’t be scoped that tightly, we won’t take it on. Better to do four things well than ten things vaguely.
How does work enter the workflow?
Depends on the service. Inquiries arrive through your CRM or a shared inbox. Move-in packets pull from your community portal or EHR. Maintenance requests batch from your work-order system. Compliance reports run off a calendar trigger. The intake path is set per service so nothing falls through assumptions.
Do you work in our systems or your systems?
Whichever keeps the work cleanest. Often we work directly in your CRM, EHR, or work-order system. Sometimes we run from our own tools and push results back. We connect both sides so the workflow doesn’t fork into two truths.
How do you define what counts as “complete”?
Each service breaks into outcome types. Each outcome type has a written completion rule. If the outcome needs evidence (a confirmation, a status change, a record update, a log note), that evidence is named in the rule before the work starts, not after.
How does pricing work?
Outcome-based. Each outcome type has a unit price. Most communities run on a recurring service credit or a minimum commitment, drawn down by what actually completes. Overage above the commitment uses the same unit price. Out-of-scope or blocked items don’t count as completed. You don’t pay for effort that didn’t move.
What does onboarding look like?
Scope and outcomes first. Then intake method. Then tooling and integrations. Then a short ramp where we run the completion rules against your real work to make sure they match reality. Once that’s true, delivery runs steady-state. The rules and pricing from day one of the ramp are the rules and pricing in month nine.
“We brought QOP Senior Living in to take resident scheduling follow-ups and compliance tracking off our plate. The recurring operational queue was running my team, not the other way around. Inside a month, each item had a real shape. Clean intake. A defined done. A flow we could actually monitor without pinging anyone.
The thing I appreciate is that “support hours” is not the unit. We see what closed, what’s pending, what’s blocked. QOP Senior Living connected to our systems and we only pay for verified outcomes. The backlog stopped growing. Handoffs got cleaner. My team went back to the parts of the job only they can do.”
Michelle Tran
Director of Operations
What clients say